|
|
There are two major categories of telemarketing: Business-to-Business and Business-to-Consumer.
Within these two categories are two other broad divisions: Lead Generation, where the objective is to obtain information and Sales, where the object is to get someone to buy something.
Within these two categories, there are two other broad categories: Outbound and Inbound. Outbound telemarketing efforts are proactive, with the marketing person making phone calls to prospects or existing customers. Inbound telemarketing efforts are reactive, where the agent processes requests for information or takes orders. The demand is generally created by advertising, publicity or the efforts of outside salespeople.
Types of calls are often divided into outbound and inbound calls. Inbound calls are calls that are made by the consumer to obtain information, report a malfunction, or ask for help. These calls are substantially different from outbound calls, where agents place calls to potential customers mostly with intentions of selling or service to the individual.
There are many standard traffic measurements that can be performed on a call centre to determine its performance levels. However, the most important performance measures are:
* The average delay a telemarketing operator may experience whilst waiting in a queue
* The mean conversation time of the telemarketer, otherwise referred to as Average Talk Time
* The mean dealing time, otherwise referred to as Average Handling Time
* The percentage of calls answered within a determined time frame
* The percentage of calls which completely resolve the customer's issue (if the customer does not call back about the same problem for a certain period of time, it is considered a successful resolution).
28
Comments
Published by Adrian
on Monday, May 29, 2006 at 4:48 AM.
Within these two categories are two other broad divisions: Lead Generation, where the objective is to obtain information and Sales, where the object is to get someone to buy something.
Within these two categories, there are two other broad categories: Outbound and Inbound. Outbound telemarketing efforts are proactive, with the marketing person making phone calls to prospects or existing customers. Inbound telemarketing efforts are reactive, where the agent processes requests for information or takes orders. The demand is generally created by advertising, publicity or the efforts of outside salespeople.
Types of calls are often divided into outbound and inbound calls. Inbound calls are calls that are made by the consumer to obtain information, report a malfunction, or ask for help. These calls are substantially different from outbound calls, where agents place calls to potential customers mostly with intentions of selling or service to the individual.
There are many standard traffic measurements that can be performed on a call centre to determine its performance levels. However, the most important performance measures are:
* The average delay a telemarketing operator may experience whilst waiting in a queue
* The mean conversation time of the telemarketer, otherwise referred to as Average Talk Time
* The mean dealing time, otherwise referred to as Average Handling Time
* The percentage of calls answered within a determined time frame
* The percentage of calls which completely resolve the customer's issue (if the customer does not call back about the same problem for a certain period of time, it is considered a successful resolution).
In your experience in this kind of industry, what is your stats on average talk time. What is your suggested number?
This comment has been removed by the author.
My experience as an outbound call center agent, it depends on how long the questions I was asking to the respondent but I had to be fast and accurate to be able to finish the survey within a determined time frame. But there were some other respondents who were not attentive enough so we had to drop the call and call another respondent.
This is really good post. I have lot of interest in it and I have learn new things. Thanks for sharing your information and detailed post to us.
Just as the speculation of the cold calls demise reached a fevered pitch, next-generation marketers offered new insights into telemarketing sales. When done right, first contacts to qualified prospects can mean a windfall in response.
Thanks for this great post.
In the world of business we can gain a lot of things to experience.Personal Functioning Competencies. These competencies include broad success factors not tied to a specific work function or industry.We are aiming for another respondents to have the accuracy to be able to finish with the determination. But sometimes there's a lot of thing that you need to cover up to make you succeed on your perspective prospect in telemarketing.
Today's business world is one that never sleeps - and that is why telemarketing has become such a big industry.telemarketing service can be a medium to generate lead, schedule appointments, register seminars and organize market surveys. These services can be inexpensive, accurate and capable to bring desired results. Generating leads can be mode of pulling database of potential customers and getting way ahead in market place.
Learning how to market correctly is the biggest task when starting a new business or selling a new product. Without proper marketing, your endeavors will more than likely not succeed. The following are some basic principles of marketing.
Outbound telemarketing has been very crucial in increasing the quality and value of sales pipeline. When the three essential elements-call script, telemarketers and leads database- are properly used, then there is a great chance of generating not just mere business contact information but ready to buy prospects.
Great blog here! Additionally your web site quite a
bit up very fast! What host are you the usage of? Can I am getting your affiliate link for your host?
I desire my website loaded up as quickly as yours lol
Also visit my website ; [主页
This article is genuinely a nice one it assists new the web viewers, who are wishing in favor of blogging.
Have a look at my web site : best Anti Wrinkle Cream
I am sure this paragraph has touched all the internet viewers,
its really really fastidious piece of writing on building up new web site.
Also see my web page: HotterBabes - Charlene9
Woah! I'm really loving the template/theme of this site. It's simple, yet effective.
A lot of times it's tough to get that "perfect balance" between usability and visual appeal. I must say you have done a superb job with this. In addition, the blog loads super fast for me on Chrome. Exceptional Blog!
Also visit my web site - http://forums.blur.co.uk/profile.php?mode=viewprofile&u=170368&sid=d166918e15a55beb4a0f4472306f4250
This is my first time pay a quick visit at here and i am in fact pleassant to
read everthing at one place.
Feel free to visit my webpage; Raspberry Ketone Pure
You could definitely see your expertise within the work you write.
The world hopes for more passionate writers such as you
who aren't afraid to mention how they believe. All the time follow your heart.
Here is my site Build Muscle Lose Fat
I tend not to leave many remarks, but after looking at a lot of responses here "26th Telemarketing Lead - Basic Principles".
I do have a couple of questions for you if it's allright. Is it simply me or does it seem like some of these responses come across like they are left by brain dead folks? :-P And, if you are posting at additional sites, I'd like to follow you.
Could you post a list of the complete urls of your public
sites like your linkedin profile, Facebook page or twitter feed?
my blog best anti aging serum
Sο feеlіng no pain, οnce we ѕlowly passеԁ
thе fіshing line of troopers, wе tοssed our гagωeеd,
liκe darts, within theiг gun barгels, as they stooԁ there obеԁiently like woodеn
ѕtаtues. For example, a feω times, thе music
аctіvity score fades abruptly in mіԁ-scene, leavіng you
to wonԁer in the event the music edіtor was nodding off іnѕiԁe edit room.
That waу, when hе flіes from the cop's radar, bingo.
Feel free to surf to my webpage; average salary of a cop in florida
Thе images haѕ to be provided tο you ωithin forty times
оf the date οf аpplісation οr even
a legitіmаte bаsiѕ for not being аble to comply have to be gіvеn within 21 dаys.
" the systems that tend to have more problems. It seems important to determine what these differences are, to ensure designers and building owners and managers will make informed decisions.
Feel free to surf to my web site; facilities manager salary australia
Eveгy nеxt indіνidual is addicted оr ԁeрrеsѕed of
sοmething. I juѕt had hoped that therе were аddіtionаl options than
уou pοsted. Wage assоrtment іs appгoхimately $47000 to $71000.
My web page Average Salary Clinical Psychologist Usa
Hey there! I've been following your web site for a while now and finally got the bravery to go ahead and give you a shout out from Austin Texas! Just wanted to mention keep up the excellent work!
My blog; Residential LED Lighting
Unique Floors Direct is dedicated to responsible looking for for our distinctive and exotic hardwood flooring
surfaces.
Here is my webpage Vinyl Plank Flooring
يوجد العديد من معدات و تقنيات التأمين و الحراسة المختلفة و التي شركة حراسات امنية أثبتت جدارة العمل في عملية لأمن و الحراسة ومن أهمها البوابات الالكترونية في الحراسة حيث تمكنت هذا النوع من البوابات علي تجنب العديد من المخاطر شركة امنية التي قد تقع في المؤسسات و المنشآت المختلفة لذلك تعمل شركة حراسات خاصة علي اتباع أحدث تقنيات من هذه شركة امن وحراسة البوابات و التي لها العديد من الامكانيات في مجال الأمن و الحراسة
ندما يصبح الشاب رجلا كهل فإنه رعاية المسنين يكون أكثر عرضة لمزيد من الأمراض و منها امراض الجهاز العصبي لدى كبار السن و التي تكون عبارة عن اضطرابات أو تلف دار مسنين بالقاهرة في أحد أجزاء الجهاز العصبي و التي تؤدي دار المسنين إلى ضعف قدرته على القيام بالأنشطة و الأعمال التي اعتاد عليها من قبل
This information is very useful. thank you for sharing. and I will also share information about health through the website
Cara Mengobati Sinusitis
Obat Sakit Mata Belekan Alami
Cara Mengatasi Diare
Obat Sariawan Alami
Obat Penghilang Stretch mark
Cara Mengobati Epilepsi
qzz0628
mbt shoes
christian louboutin outlet
michael kors outlet
michael kors handbags
futbol baratas
kate spade outlet
light up shoes
new balance shoes
canada goose jackets
canada goose outlet
بالاخص في المناسبات وجود شركات تنظيف بالبخار بمكة لعمل غسيل وتنظيف للكنب والمجلس والموكيت والستائر فلا تنسى الاتصال على شركة تنظيف كنب بالبخار بمكة لإزالة البقع والأوساخ من الكنب لأنه اكثر الأماكن عرضة للأوساخ والبقع
ولا ننسى تنظيف المنزل بعد اعمال التشطيب والدهانات من خلال ارخص شركة تنظيف بمكه ولأننا نعتبر انفسنا وشركتنا افضل شركة نظافة بمكة فلا بد من التواصل معنا بخصوص تنظيف الأرضيات بعد الدهانات وعمل تنظيف شامل للشقة او المنزل من خلال شركه تنظيف بمكه المكرمه لعمل ما يلزم من تنظيف وتلميع للمنزل قبل نقل العفش اليه فانت لو تحتاج الى شركه نقل عفش بمكه المكرمه فانت في المكان الصحيح ومهما بحثت فلن تجد شركات نقل عفش بمكة افضل من شركة آدم لأن شركتنا تعتبر افضل شركه نقل عفش بمكة وفي نفس الوقت تعتبر
وايضا فان اهالي جدة يحبون التعامل مع شركات تنظيف المنازل بجدة لأنهم محترفون في اعمال التنظيف ولأن اسعار شركات تنظيف المنازل بجدة مقبولة وفي متناول الكل واعمال شركه تنظيف شقق بجده مع الالتزام بجودة الأعمال ودقة المواعيد وتقديم خدمات جيدة ورائعة
وننتقل الى اعمال تنظيف المجالس والكنب وتعقيم المنازل فان شركة تنظيف بالبخار بجدة هي الأفضل لأنها تعد شركة تنظيف موكيت بالبخار بجدة وايضا تعتبرشركة تنظيف سجاد بالبخار بجدة وكذلك تعتبر افضل شركه نظافه بالبخار بجده وتعد من اكبر وافضل شركة تنظيف كنب بالبخار تعد الأفضل دائما
عالم الغسيل بالبخار شركة غسيل كنب بالبخار بجدة الأفضل في عالم الغسيل والتنظيف بالبخار
*****************************************
هذا ونأتي الى اهم الخدمات التي تعتبر عصب خدمات التنظيف وهي افضل شركة نقل العفش بجدة فان من الأفضل ان تستعين وتتعامل مع شركة نقل عفش بجدة رخيصة عند الاحتياج الى نقل اغراضك من مكان لآخر
وقد تقوم شركه مكافحه الحشرات بجده بتنظيف وتعقيم منزلك من الحشرات وازالة مسببات الأمراض بواسطة شركة تنظيف بالبخار بجدة لأنها لديها خاصية تعقيم المنازل والفرش بالبخار في نفس الموقع والتجفيف السريع والآمن على المفروشات