Introduce yourself in a polite and business like manner. You provide good telemarketing Services.
Always control the conversation by the professional use of well thought out questions, some of which will be based on information gleaned in the reconnaissance stage
Avoid being the one that is doing the “talking”
Always move in the direction of “when” the meeting will be held rather than “if” it will be held
When asking for the prospect to agree to a meeting, always offer them the choice of two alternative times, rather than suggesting only one which gives them more chance of saying “no”
Never simply say “I would like to come out and see you when would be a good time?” Something more like “I have a need to be near your office on Thursday around lunch time would it be more convenient to get a few minutes with you just before or just after that, could I suggest 11.30 or would 1.15 be more convenient?”
Remember people “buy” benefits. Have some of your relevant benefits at the ready if you need them.
When a prospect says no to an appointment they are really saying “you haven’t convinced me I should make the time available. To overcome this situation you should build into your presentation more reasons for them to say “yes” than “no”
Also it is a proven fact most people say “no” out of habit. Why not?, it gets rid of most salespeople they didn’t think they needed to see.