Telemarketing system

All you need to know about Telemarketing system, Telemarketing sales, Telemarketing Leads, Telemarketing Lists, and the world of phone sales



So there's a controversy about records of phone calls being stored in a database, and now a fear
that calls might be recorded and listened to.

And I'm all for it.

Calls MUST be recorded and listened to. Your sales and prospecting calls, of course.

I've long advocated taping calls. Without a doubt it's one of the best activities you can engage in to improve, and make more money. Let's look at the benefits.

Improving the way you sound. You might have a great product or service with extraordinary
value, and perhaps you have stellar sales skills. But, if you sound like the AFLAC duck you won't be effective. Listening to yourself usually elicits dissatisfaction with some aspect of your voice, which is good if it translates into action.

Perhaps you're too slow, too fast, monotone, too loud, too soft, nasal, whiney, or maybe you
possess one of the other common speaking problems. Your recordings can help you "look" like the person you want to be.


Getting rid of annoying, uh, filler sounds.
Because they can't see you, their picture of you is painted by what they hear. Therefore, uhs, ahs, and ums are AMPLIFIED over the phone. The first step in eliminating them is being aware of them. Your tapes are brutally honest. Being embarrassed into realizing what you, like, say repeatedly, know what I mean? Think of that person you know who uses a word or phrases, over and over and over, like, you know what I mean? It's like, annoying, you know what I'm saying? Do you own any of these?

The recordings tell you, since your friends or customers probably won't. Hearing valuable information you missed the first time. There's a lot going on in your mind on a call. You miss some things when you're experiencing it live. Reviewing a tape of an important call can help you with information you might have missed the first time. It's like seeing a movie a second time.

Improving your sales skills. Similar to the previous point, you'll pick up on missed buying signals, questions you should have asked, answers you should have given, and other areas you can improve on when you review your performance. Every successful performer in entertainment and sports reviews their tapes.

You should too.

Others listening to your tapes. We don't know what we don't know. Meaning, we might not even realize what we're doing is wrong, or that there might be a better way. I know of reps who get together during lunch sessions weekly and they take turns bringing their recordings for review.

For managers: Let's face it managers, monitoring a call live wastes time because of how long it
takes to actually get a decision maker on a call. However, you DO need to hear calls in order to
coach. Listening to recordings is the best option.

If you're wondering about the legalities of taping your calls, twelve states require that you let the other person know. Which really ruins the mood at the beginning of a sales call. The remaining states require that only your end knows the call is being recorded, which would be you. Here's a site that explains the rules and lists the states:
http://www.rcfp.org/taping/

13 Responses to “22nd Telemarketing Lead - National Phone Call Controversy”

  1. # Blogger ninest123 Ninest
  2. # Blogger ninest123 Ninest
  3. # Blogger ninest123 Ninest
  4. # Blogger ninest123 Ninest
  5. # Blogger Zheng junxai5
  6. # Blogger Fangyaya
  7. # Blogger ahmadsayed


    الشرق الاوسط من اهم شركات نقل العفش بالدمام متحصصه فى نقل عفش واثاث بالدمام ونقل العفش بالخبر كما انها توفر شركة نقل عفش بالجبيل والخبر وشركة نقل عفش بالقطيف والاحساء وجميع خدمات نقل العفش والاثاث بالمنطقة الشرقية بارخص اسعار نقل عفش بالدمام وتقدم ايضا شركة تخزين عفش بالدمام والخبر
    شركة الشرق الاوسط
    شركة نقل اثاث بالدمام
    شركة نقل اثاث بالخبر
    شركة نقل اثاث بالجبيل
    شركة نقل عفش بالخبر
    شركة نقل عفش بالقطيف
    شركة نقل اثاث بالاحساء
    شركة نقل عفش الجبيل
    شركة نقل عفش بالدمام
     

  8. # Blogger ahmadsayed
  9. # Blogger ahmadsayed


    كما انها متخصصه فى النظافة وتنظيف المنازل ونظافة بالدمام والشقق والبيوت والفلل والكنب بالدمام
    شركة غسيل كنب بالدمام
    شركة تنظيف كنب بالدمام
    شركة غسيل خزانات بالدمام
    شركة مكافحة حشرات بالدمام
    شركة نظافه عامه بالدمام
     

  10. # Blogger ahmadsayed
  11. # Blogger eyad ammar




    شركة نقل اثاث بالدمام التفاؤل شركة نقل اثاث بالخبر كما انها افضل شركة نقل اثاث بالجبيل نقل عفش واثاث بالجبيل والخبر والقطيف والدمام
    شركة نقل اثاث بالدمام
    شركة نقل اثاث بالجبيل
    شركة نقل اثاث بالقطيف
     

  12. # Blogger eyad ammar



    افضل شركة تنظيف خزانات ومنازل وشقق بالمدينة المنورة شركة غسيل خزانات ومكافحة حشرات بالمدينة المنورة ونقل عفش بالمدينة المنورة مؤسسة صفوة المدينة
    شركة غسيل خزانات بالمدينة المنورة
     

  13. # Blogger Esraa Abbas
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