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You should never minimize the importance of your voice when you make a phone call. If you want to be the best you have to cultivate your voice as an actor or a singer does. Your voice is the only bondage between you and listener in telemarketing. And Telemarketing Services means excatly this : Your VOICE si very important
I’ll give you here some exercises that change everything you’ve heard before about telemarketing calls.
Like an actor or an athlete, you must psyche yourself up before each important call or presentation.
Doing this is essential to get your voice sounding powerful, persuasive and in control
Each feeling you'd like to convey has a corresponding:
1. Key word
2. Mental image
3. Body language
Let's say you wanted to sound warm and friendly over the phone.
1. Key Word: words which help you access a warm, friendly feeling e.g. "tender", "sunshine", "smile".
Repeat to get yourself in the mood. Telemarketing Sales is Reapeating, Repeating, Repeating
2. Mental Image: e.g. visualize holding an infant, greeting a dear friend, hugging a cherished family member. Make it bright and strong in your mind.
3. Body Language: The fastest way to change the sound of your voice is to change your physiology. A smile on your face puts a smile in your voice. Energetic, expressive body language will add more energy and vitality to your speech. Make your body language BIG.
To sound more authoritative try these:
1. Key Words: "power", "strong", "firm".
2. Mental Image: Imagine yourself in a uniform commanding the troops. Or see yourself teaching a class to a rapt audience. Imagine them on the edge of their seats, hanging on your every word. Visualize giving a presentation in a board room. See yourself as calm, centered and in-control.
3. Body Language: Stand up! Erect posture. Strong hand gestures. Firm gaze. The key to an authoritative voice is good eye contact. This is important. When speaking on the phone don't let your eyes wander. If you are alone in the room, fix your gaze on the eyes of a person in a photograph or magazine. This technique may sound a little strange, but it really works!
Tags : Telemarketing Voice Practice, Telemarketing Exercises
7
Comments
Published by Adrian
on Wednesday, June 21, 2006 at 7:30 PM.
I’ll give you here some exercises that change everything you’ve heard before about telemarketing calls.
Like an actor or an athlete, you must psyche yourself up before each important call or presentation.
Doing this is essential to get your voice sounding powerful, persuasive and in control
Each feeling you'd like to convey has a corresponding:
1. Key word
2. Mental image
3. Body language
Let's say you wanted to sound warm and friendly over the phone.
1. Key Word: words which help you access a warm, friendly feeling e.g. "tender", "sunshine", "smile".
Repeat to get yourself in the mood. Telemarketing Sales is Reapeating, Repeating, Repeating
2. Mental Image: e.g. visualize holding an infant, greeting a dear friend, hugging a cherished family member. Make it bright and strong in your mind.
3. Body Language: The fastest way to change the sound of your voice is to change your physiology. A smile on your face puts a smile in your voice. Energetic, expressive body language will add more energy and vitality to your speech. Make your body language BIG.
To sound more authoritative try these:
1. Key Words: "power", "strong", "firm".
2. Mental Image: Imagine yourself in a uniform commanding the troops. Or see yourself teaching a class to a rapt audience. Imagine them on the edge of their seats, hanging on your every word. Visualize giving a presentation in a board room. See yourself as calm, centered and in-control.
3. Body Language: Stand up! Erect posture. Strong hand gestures. Firm gaze. The key to an authoritative voice is good eye contact. This is important. When speaking on the phone don't let your eyes wander. If you are alone in the room, fix your gaze on the eyes of a person in a photograph or magazine. This technique may sound a little strange, but it really works!
Tags : Telemarketing Voice Practice, Telemarketing Exercises
This has been one of the best telemarketing tips that I've read. I'll certainly show these tips to my sister who is a full-time call center agent. Thanks for posting!
Being a call center agent the quality of voice is very important. When you are working of that kind of business you need to show how you practice and developed the range of your voice.Because voice is the capital of all kind of businesses in this world. Usually voice and telemarketing leads is the best asset to level up or to be successful.
Another important aspect covered on our telemarketing tip sheet is to understand that your voice is your personality over the telephone. It makes an immediate impression that can portray you as friendly or distant, confident or timid, spontaneous or mechanical, relaxed or nervous.
Learning how to deepen your voice needs knowing how the voice is produced and dealing with the primary causes of having a high-pitched voice. When speaking, air passes through the windpipe from the lungs. This air causes the vocal cords to tremble and produce sound, which comes out of the mouth.
عملينا العزيز إذا كنت في حاجة إلى حل قوي وفعال في التخلص من الحشرات في منزلك وفي حاجة إلى شركة رائدة تخلصك من الحشرات المنتشرة حولك فأليك الأن أقوى شركات منطقة جدة شركة مكافحة حشرات بجدة وكذلك في مكة توجد افضل شركة مكافحة حشرات بمكة المكرمة وفي الطائف لدينا شركة مكافحة حشرات بالطائف وفي المدينة المنورة ايضا شركة مكافحة حشرات بالمدينة المنورة وكل تلك الشركات تعمل على مكافحة الحشرات المختلفة في المنازل والمزارع والحدائق والشوارع والفلل والقصور وغيرها من الأماكن المختلفة حيث توفر لك الخدمات اللازمة في حل مشاكلك الصعبة. وقد اسسنا
شركة مكافحة الصراصير بجدة توفر إليك خدمة رش مبيدات بجدة اللازمة في التخلص من الصراصير القاتلة والتي تسبب إليك الأمراض والإصابة بالكثير من الفيروسات وتنقل إليك العدوى والجراثيم إلى الأطعمة الخاصة بك أو من خلال الادوات التي تستخدمها بشكل شخصي وبالتالي إذا كنت ترغب في حل نهائي لهذه المشكلة فأليك الأن شركة مكافحة البق بجدة تعمل على تخلصك من بق الفراش بشكل نهائي وفعال وبأقل الأسعار ولديك ايضا شركة مكافحة النمل الابيض بجدة التي تقضي على الأرضة وحشرات الخشب التي تدمر المنازل
من اكبر وافضل واقوى شركات تنظيف خزانات المياه بجدة تلك التي تقوم بأعمال تنظيف وتعقيم خزانات المياه في جدة بمنتهى الدقة والاحترافية وتقدم ايضا شركة تنظيف خزانات بجده افضل الخدمات الجيدة في تنظيف وتعقيم الخزانات لكي تحافظ على الماء نظيفا ومعقما اطول فترة زمنية ممكنة لكي تكون مياهك نظيفة فان شركه تنظيف خزانات مستعدة لاستقبال مكالمتكم في أي وقت وطلب الخدمة
مكافحة حشرات بالخبر
مكافحة حشرات بالجبيل
مكافحة حشرات بالاحساء